Frequently Asked Questions (FAQ)

Where do you ship from?

We ship products from both US-based warehouses and international suppliers in China, depending on the product.

How long does delivery take?

Delivery typically takes:

• 3–8 business days for US-shipped products

• 8–15 business days for international products

Will I receive tracking information?

Yes, tracking details will be emailed to you once your order is shipped.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After this period, the order may already be in processing or shipped.

What if my product arrives damaged?

Please contact our support team within 48 hours of delivery with photos of the damaged item for assistance.

How can I contact customer support?

You can reach us via the Contact Us page or by email: support@jonkeycart.com. Our support team typically responds within 24–48 business hours.